PLEASE FORWARD THIS TRAINING NOTICE TO THE DIRECTOR OR SUPERVISOR OF YOUR DEPARTMENT'S COMMUNICATION CENTER...

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR HOSTED BY THE FREDERICK CITY POLICE DEPARTMENT IN FREDERICK, MARYLAND ON JANUARY 29-30, 2008

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
January 29-30, 2008
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee. INSTRUCTOR: Gloria Silva, Communication Center Training Consultant, Richmond, Virginia.

DATE/LOCATION/TIME
Seminar will be conducted on January 29-30, 2008 at the Charles V. Main Training Facility, 6424 Plant Road, Frederick, Maryland. Class will be in session 8:30 a.m. to 4:00 p.m. each day.

FEE
$295 per person. Agencies enrolling three or more personnel in this section may claim a 15% team discount.

REGISTRATION
Complete the attached registration form and return it with your check or purchase order no later than January 23, 2008. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same January 23, 2008 date, otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS
Contact the Fairfield Inn by Marriott, 420 Prospect Boulevard, Frederick, Maryland. Telephone: (301) 695-6200. When you call, request the Government Rate which is approximately $85 single or double per evening plus tax. This rate is based on availability and is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this program, contact Jacob Haber at (302) 654-9091. If you are interested in having an on-site program conducted at your site, call Mr. Haber at the aforementioned telephone number and request a free information packet.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN MARYLAND, VIRGINIA, AND WASHINGTON, DC. We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in the aforementioned states. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Include your (1) name; (2) email address; (3) department; and (4) State.

If you received this notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

------------------------------------REGISTRATION FORM-------------------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Recruiting, Training, and Retaining Communication Center Personnel" to be conducted January 29-30, 2008 at the Charles V. Main Training Facility in Frederick, Maryland.. Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the 15% team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. Your may register by Mastercard or Visa by calling Jacob Haber at (302) 654-9091.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip___________________________________________
Daytime Telephone No.____________________________________
Fax No. ________________________________________________

Duplicate this form as necessary and return it to the address above or fax to (302) 225-4165. Submit form no later than January 23, 2008.