PLEASE FORWARD THIS ANNOUNCEMENT TO THE DIRECTOR OR SUPERVISOR OF YOUR DEPARTMENTAL COMMUNICATION CENTER

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
302-654-9091 (Voice) * 302-225-4165 (Fax) * info@le-seminars.com (Email)

A SEMINAR FOR NEW DISPATCHERS AND OTHER COMMUNICATION CENTER PERSONNEL WHO DESIRE TO GAIN A BASIC UNDERSTANDING OF THE SKILLS ASSOCIATED WITH WORKING WITHIN A COMMUNICATION CENTER ENVIRONMENT. PROGRAM WILL BE HOSTED BY THE PENTAGON FORCE PROTECTION AGENCY'S COMMAND CENTER AND WILL BE CONDUCTED OCTOBER 24-25, 2007 IN ARLINGTON, VIRGINIA...

BASIC CALL-TAKER/DISPATCHER TECHNIQUES AND PROCEDURES SEMINAR
October 24-25, 2007
A program will assist the participant in focusing on critical areas and problems associated with communication center dispatching. Effort will be spent looking at the specific communication center environment and discussing the special skills and techniques required of the dispatcher in fulfillment of his or her duties. Special skills and techniques will be discussed along with the necessary attributes for communication center personnel. By the conclusion of the program, participants should have a better understanding of (1) role of communications in public safety; (2) communication center environment: staffing, stress, and personal rewards; (3) ethics and integrity in communications; (4) call-taker roles and responsibilities--accountability to community and department; (5) telephone techniques and CAD entries; (6) challenges of language barriers including foreign, slang, and cultural differences; (7) dispatcher roles and responsibilities in terms of community needs and officer safety; (8) keys to effective communication for the radio operator; (9) radio language: code and professional demeanor; (10) effective pre-arrival instructions; and (11) liability issues for the call-taker and radio operator. INSTRUCTOR: Gloria Silva, Supervisor of Communications, Richmond Police Department, Richmond, Virginia.

DATE/LOCATION/TIME: Seminar will be conducted on October 24-25, 2007 at the Federal Office Building No. 2 (FOB 2), 1400 Southgate Road, Wing #4, Room 3437A, Arlington, Virginia. Class will be in session 8:30 a.m. to 4:00 p.m.daily.

FEE: $295 per person. Agencies enrolling three or more personnel are entitled to claim 15% team discount.

REGISTRATION: Complete the form below and return it no later than October 18, 2007. Or, fax the registration form with your purchase order or purchase order number to (302) 225-4165. Your may register by Mastercard or Visa by calling Jacob Haber at (302) 654-9091.

OVERNIGHT ACCOMMODATIONS:
If you require overnight accommodations, you might want to contact the Sheraton National Hotel, 900 Orme Street, Arlington, Virginia. Telephone: (703) 521-1900). When you call request the Government Rate which is approximately $210 single or double plus tax. This rate is subject to availability and is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS: For more information about this program, contact Jacob Haber at (302) 654-9091. If you are interested in having an on-site program conducted at your site, call Mr. Haber at the aforementioned telephone number and request a free information packet.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN D.C., VIRGINIA, AND MARYLAND: We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in the aforementioned as well as other States in the Northeast Region of the United States.. Send a note to info@le-seminars.com and request to be placed on our seminar notification list.

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If you received this notice in error or prefer no longer to be email announcements of forthcoming seminars, call toll-free 1-866-202-4350 and your email address will be immediately deleted from our file.
------------------------------------REGISTRATION FORM-------------------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Basic Call-Taker/Dispatcher Techniques and Procedures" to be conducted October 24-25, 2007 at the Federal Office Building No. 2 in Arlington, Virginia:

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the 15% team discount.. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. Your may register by Mastercard or Visa by calling Jacob Haber at (302) 654-9091.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, zip___________________________________________
Daytime Telephone No.____________________________________
Fax No. ________________________________________________

Duplicate this form as necessary and return it to the address above or fax to (302) 225-4165. Submit form no later than October 18, 2007.