TRAINING NOTICE…PLEASE FORWARD THIS ANNOUNCEMENT TO THE ADMINISTRATIVE OFFICER IN YOUR DEPARTMENT WHO OVERSEES STAFF SUPPORT PERSONNEL...

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

IF YOU WORK WITHIN A GOVERNMENTAL UNIT AT ANY LEVEL AS A SECRETARY, ADMINISTRATIVE ASSISTANT, OR STAFF SUPPORT PERSON, CHECK OUT THIS ALL-NEW PROGRAM DESIGNED SPECIFICALLY FOR YOU.

PROGRAM IS SCHEDULED FOR PRESENTATION ON MAY 13, 2008 AT THE MBTA TRANSIT POLICE DEPARTMENT IN BOSTON, MASSACHUSETTS

ENHANCING GOVERNMENTAL UNIT SECRETARY / ADMINISTRATIVE ASSISTANT, AND SUPPORT STAFF JOB SKILL
May 13, 2008
This one-day seminar is designed for secretaries, administrative assistants, and staff personnel who work within such governmental units as finance, public safety, code enforcement, procurement, building and zoning, and other job related positions. Such individuals often serve as the first "buffer" between top administration and internal and external forces. Further, they represent the values of the specific unit to the citizenry it serves. The program will consider the many and varied roles and responsibilities of the secretary and/or administrative assistant along with the important position they serve to help the organization achieve its goals and objectives. During the program, participants will learn: (1) their role within the organization and exactly where they fit into the overall picture; (2) importance of knowing from the beginning what the chief/director expects; (3) recognizing the significance of knowing the community and the power structure within it; (4) how to deal with angry citizens and easing tempers and tensions; (5) some of the internal forces that create pressure and tension within the organization; (6)when to speak for the chief / director when the situation warrants; (7) ways to improve your verbal communication skills...certain words that can either arouse or calm; (8) how to deal with ethical dilemmas; (9) some liability issues; (10) ways of handling matters of confidentiality; and (11) some basics of conflict resolution. INSTRUCTOR: Chief Fran Hart, Burlington Police Department, Burlington, Massachusetts

DATE/LOCATION/TIME: Seminar will be conducted May 13, 2008 at the MBTA Transit Police Department Headquarters, 240 South Hampton Street in Boston, Massachusetts. Class will be in session 8:30 a.m. to 4:00 p.m.

FEE: $195 per person.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than May 5, 2008. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same May 5, 2008 date, otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS: If you require overnight accommodations, you might want to contact the
Best Western-Quincy, 29 Hancock Street, Quincy, Massachusetts. Telephone: (617) 328-1500. Government Rate:
Approximately $100 per person, per evening single or double plus tax. This rate is subject to change without notice.

FURTHER INFORMATION: For more information about this program or to learn how your agency might host an on-site seminar, contact Jacob Haber at (302) 654-9091. Agencies that host any of our seminars are entitled to place five personnel in each program at no cost.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN MASSACHUSETTS AND ADJACENT STATES: We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars in Massachusetts and close-by States. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Be sure to include your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar "Enhancing Secretary/Administrative Assistant Job Skill" to be conducted May 13, 2008 at the MBTA Transit Police Department Headquarters in Boston, Massachusetts.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $195 per person or according to the 15% team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than May 5, 2008. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165.