TRAINING NOTICE…PLEASE FORWARD THIS ANNOUNCEMENT TO YOUR DEPARTMENTAL COMMUNICATIONS
CENTER DIRECTOR OR SUPERVISOR...
BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington,
Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com
(Email)
AN ADMINISTRATIVE LEVEL SEMINAR FOR COMMUNICATION CENTER PERSONNEL
FOCUSING ON RECRUITING AND RETAINING COMMUNICATION CENTER PERSONNEL. PROGRAM WILL
BE CONDUCTED DECEMBER 11-12, 2007 IN WASHINGTON, D.C. AND HOSTED BY THE U. S. PARK
POLICE...
RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
December 11-12, 2007
The hiring and training program for many departments
have been in the past a "learn-as-you-go" process. Now, because of increasing
responsibilities of the telecommunicator, advances in technology, and increasing
litigation, it has become necessary to develop a systematic approach to hiring and
training personnel with emphasis on consistency and quality. This seminar is directed
toward the communication center administrative personnel. Its aim is to provide information
which might readily be utilized to increase the hiring of qualified employees, reduce
the rate of dropouts and turnovers, and promote insulation against litigation. Topics
to be covered include: (1) finding and actively recruiting good employees; (2) your
role in the hiring process; (3) conducting an interview; (4) listening skills; (5)
keeping good employees when funding is lacking; (6) rewarding good employees; (7)
reprimanding employees in a positive manner; (8) developing an airtight discipline
process; (9) planning for training; (10) effective training procedures; and (11)
terminating the unproductive employee. INSTRUCTOR: Gloria Silva, Supervisor
of Communications, Richmond Police Department, Richmond, Virginia
DATE
/ LOCATION / TIME
Seminar will be conducted December 11-12, 2007 in Classroom
A, U.S. Park Police Department, Anacostia Operations Facility, 1901 Anacostia Drive,
Washington, D.C. Class will be in session 8:30 a.m. to 4:00 p.m. each day.
FEE:
$295 per person. Agencies enrolling three or more personnel in this program may
claim a 15% team discount.
REGISTRATION / CANCELLATION POLICY
Complete
the attached registration form and return it with your check or purchase order no
later than December 5, 2007. You may also fax your registration with the appropriate
purchase order or purchase order number to (302) 225-4165. If you register with
a payment or purchase order and later find that you cannot attend the program, you
must notify Benchmark Professional Seminars, Inc. at (302) 654-9091 by the same December
5, 2007 date or a refund cannot be processed. Failure to do so will obligate your
agency to pay the registration fee. Substitution may be made at any time, including
the opening session of the program. Mastercard and Visa accepted for registration.
Call Jacob Haber directly at (302) 654-9091 to register by credit card.
OVERNIGHT
ACCOMMODATIONS
The United States Park Police Anacostia Operations Facility
has provided a suggested listing of overnight lodging in Washington, DC. This list
is available by linking to www.le-seminars.com/motels.htm Or…you might want
to contact your travel agent to obtain such lodging outside of Washington which might
be more in line with your budgetary limitations.
ADDITIONAL INFORMATION
/ ON-SITE SEMINARS
For more information about this program, contact Jacob
Haber at (302) 654-9091. If you are interested in having it or any other law enforcement
seminars conducted at your site for your departmental personnel and/or representatives
of other agencies in the area, call Mr. Haber at the aforementioned telephone number
and request a free Information packet. Agencies that host a Benchmark Professional
Seminars, Inc. Seminar may enroll five of their personnel in that program at no cost.
FREE
EMAIL NOTIFICATION OF SEMINARS OFFERED IN MARYLAND, VIRGINIA, AND ADJOURNING STATES
We invite you to subscribe to our email list to receive on almost a daily
basis notification of all seminars we offer in the District of Columbia and neighboring
States. Send a note to info@le-seminars.com and request to be placed on our
seminar notification list. Include your (1) name; (2) email address; (3) department;
and (4) State.
If you received this email notice in error or prefer no longer
to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350
and your email address will be immediately deleted.
------------------------------REGISTRATION
FORM ------------------------------------------------------
Return to:
Benchmark
Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086
I
(we) desire to enroll in the seminar, "Recruiting, Training, and Retaining Communication
Center Personnel" to be conducted December 11-12, 2007 at the U.S. Park Police
Department's Anacostia Operations Facility in Washington, D.C.
Enclosed is
a personal check, agency check, or agency purchase order in the amount of $295 per
person. Make checks and purchase orders payable to Benchmark Professional Seminars,
Inc.
Mastercard and Visa accepted for registration. Call Jacob Haber directly
at (302) 654-9091 to register by credit card.
Name _____________________________________________________
Name
_____________________________________________________
Name _____________________________________________________
Agency
____________________________________________________
Agency Address _____________________________________________
City
___________________ State _______ Zip Code _______________
Daytime Telephone No.
______________________________________
Fax No.____________________________________________________
Duplicate this form as necessary. Complete and return no later than December
5, 2007. Or, fax the completed registration form with your purchase order or purchase
order number to (302) 225-4165.