TRAINING NOTICE...PLEASE FORWARD THIS ANNOUNCEMENT TO THE ADMINISTRATIVE OFFICER
IN YOUR DEPARTMENT WHO OVERSEES SUPPORT STAFF PERSONNEL..
BENCHMARK PROFESSIONAL
SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165
(Fax) * info@le-seminars.com (Email)
A SEMINAR FOR GOVERNMENTAL UNIT SECRETARIES
AND ADMINISTRATIVE ASSISTANTS. PROGRAM WILL BE CONDUCTED JANUARY 25, 2008 AT THE
HALLANDALE BEACH POLICE DEPARTMENT IN HALLANDALE BEACH, FLORIDA.....
ENHANCING
SECRETARY / ADMINISTRATIVE ASSISTANT, AND SUPPORT STAFF JOB SKILL IN THE WORKPLACE
January
25, 2008
This one-day seminar is designed for secretaries, administrative
assistants, and staff personnel who work within such governmental units as finance,
public safety, code enforcement, procurement, building and zoning, and other job
related positions. Such individuals often serve as the first "buffer" between
top administration and internal and external forces. Further, they represent the
values of the specific unit to the citizenry it serves. The program will consider
the many and varied roles and responsibilities of the secretary and/or administrative
assistant along with the important position they serve to help the organization achieve
its goals and objectives. During the program, participants will learn: (1) their
role within the organization and exactly where they fit into the overall picture;
(2) importance of knowing from the beginning what the chief/director expects; (3)
recognizing the significance of knowing the community and the power structure within
it; (4) how to deal with angry citizens and easing tempers and tensions; (5) some
of the internal forces that create pressure and tension within the organization;
(6)when to speak for the chief / director when the situation warrants; (7) ways to
improve your verbal communication skills...certain words that can either arouse or
calm; (8) how to deal with ethical dilemmas; (9) some liability issues; (10) ways
of handling matters of confidentiality; and (11) some basics of conflict resolution.
INSTRUCTOR: Brian Reuther, Assistant Chief of Police, Port St. Lucie Police
Department, Port St. Lucie, Florida.
DATE/LOCATION/TIME: Seminar will
be conducted on January 25, 2008 at the Hallandale Beach Police Department, 400 South
Federal Highway, Hallandale Beach, Florida. Class will be in session 8:30 a.m. to
4:00 p.m. each day.
FEE: $195 per person.
REGISTRATION:
To register for this program, complete and return the attached form no later than
January 18, 2008. Or fax the attached registration form with your purchase or purchase
order number to (302) 225-4165. Mastercard and Visa accepted for payment. To register
using a credit card, telephone (302) 654-9091.
OVERNIGHT ACCOMMODATIONS:
Contact the Hampton Inn, 1000 South Federal Highway, Hallandale Beach, Florida. Telephone:
(954) 874-1111. When you call, request the Government Rate which is approximately
$100 per day single or double plus tax. The number of Government Rate Rooms is limited
and the rate is subject to change without notice.
ADDITIONAL INFORMATION:
For more information about this seminar, contact Jacob Haber at (302) 654-9091.
If
you received this email notice in error or prefer no longer to be emailed announcements
of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address will
be immediately deleted from our file.
-----------------------REGISTRATION FORM---------------------------
Return
to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington,
Delaware 19803-7086
I (we) desire to enroll in the seminar, "Enhancing
Department Secretary/Administrative Assistant Job Skill" to be conducted January
25, 2008 at the Hallandale Beach Police Department in Hallandale Beach, Florida.
Enclosed
is a personal check, agency check, or agency purchase order in the amount of $195.
Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.
For credit card registration, call (302) 654-9091.
Name___________________________________________________
Name
__________________________________________________
Name __________________________________________________
Department
______________________________________________
Department Address_______________________________________
City ____________________State ___________Zip Code _______
Daytime Telephone
No. ___________________________________
Fax No. ________________________________________________
Duplicate
this form as necessary and return it to the address above or fax to (302) 225-4165.
Return completed form no later than January 18, 2008.