PLEASE FORWARD THIS NOTICE TO COMMANDING OFFICER OF YOUR HUMAN RESOURCES UNIT OR PERSONNEL UNIT

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * haberbenchmark@aol.com (Email) * www.le-seminars.com (Website)

A ONE-DAY SEMINAR FOR SECRETARIES AND OTHER PERSONNEL WHO WORK IN OFFICE SETTINGS. PROGRAM DESIGNED TO INCREASE THEIR JOB EFFICIENCY AND RELATIONSHIPS WITH SUPERVISIORS, CO-WORKERS, AND THE PUBLIC. WHILE THIS PROGRAM WILL BE CONDUCTED AT A LAW ENFORCEMENT AGENCY, AND FOR LAW ENFORCEMENT OFFICE STAFF, PERSONNEL WHO WORK IN OTHER GOVERNMENTAL UNITS SHOULD FIND THE CONTENT OF BENEFIT TO THEIR PROFESSIONAL DEVELOPMENT

PROGRAM SCHEDULED FOR PRESENTATION ON MAY 20, 2011 AT THE WINTER PARK POLICE DEPARTMENT IN WINTER PARK, FLORIDA

ENHANCING SECRETARY, ADMINISTRATIVE ASSISTANT, AND OFFICE STAFF SUPPORT JOB SKILL
May 20, 2011
This one-day seminar is designed for secretaries, administrative assistants, and staff personnel who work within such governmental units as finance, public safety, code enforcement, procurement, building and zoning, and other job related positions. The program will consider the many and varied roles and responsibilities of the secretary and/or administrative assistant along with the important position they serve to help the organization achieve its goals and objectives. During the program, participants will learn: (1) their role within the organization and exactly where they fit into the overall picture; (2) importance of knowing from the beginning what the chief/director expects; (3) recognizing the significance of knowing the community and the power structure within it; (4) how to deal with angry citizens and easing tempers and tensions; (5) some of the internal forces that create pressure and tension within the organization; (6) when to or not to speak for the chief / director; (7) ways to improve your verbal communication skills...certain words that can either arouse or calm; (8) how to deal with ethical dilemmas; (9) some liability issues; (10) ways of handling matters of confidentiality; and (11) some basics of conflict resolution. INSTRUCTOR: Tara Kissling, In-Service Training Consultant, Port Orange, Florda

DATE/LOCATION/TIME
Program will be conducted May 20, 2011 at the Winter Park Police Department, 500 North Virginia Avenue, Winter Park, Florida. Class will be in session 8:30 a.m. to 4:00 p.m.

FEE
$195 per person.

TEAM DISCOUNT RATE
Enroll two agency personnel at the standard $195 per person fee and the third person is enrolled at half-price ($97.50)
Enroll three agency personnel at the standard $195 per person fee and the fourth person is enrolled free of cost

REGISTRATION / CANCELLATION POLICY
Complete the attached registration form and return it with your check or purchase order no later than eight working days prior to the opening session of the program. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you register by fax, be sure to call (302) 654-9091 to confirm that we received your registration. Prior to registering, please link to www.le-seminars.com/00001.htm for complete details on cancellation procedure. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS: If you require overnight lodging, you might want to contact the Best Western - Mt. Vernon, 110 South Orlando Avenue in Winter Park, Florida. Telephone: (407) 647-1166. When you call, request the Government Rate which is approximately $105 single or double plus tax. It is suggested that you make reservations early as the number of rooms are limited and the rate is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this seminar, contact Jacob Haber at (302) 654-9091. If you are interested in having a law enforcement seminar conducted at your site for your departmental personnel and/or representatives of other agencies in the area, call Mr. Haber at the aforementioned telephone number and request a free information packet. Agencies that host a Benchmark Professional Seminars, Inc. seminar may enroll five of their officers in that program at no cost.

FREE EMAIL NOTIFICATION OF FUTURE FLORIDA AND ADJACENT STATE SEMINARS
We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in Florida and neighboring States. Send a note to haberbenchmark@aol.com and request to be placed on our seminar notification list. Be sure to clearly provide your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address number will be immediately deleted.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Enhancing Secretary/Administrative Assistant Job Skill" to be conducted May 20, 2011 at the Winter Park Police Department in Winter Park, Florida

Enclosed is a personal check, agency check, or agency purchase order in the amount of $195 per person or according to the team discount rate. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency _________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than eight working days prior to the opening session of the program . Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165. If you fax your registration, be sure to call us at (302) 654-9091 to confirm that we received your form.