PLEASE FORWARD THIS NOTICE TO DIRECTOR OR SUPERVISOR OF YOUR DEPARTMENT'S COMMUNICATION CENTER... .

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * haberbenchmark@aol.com (Email) * www.le-seminars.com (Website)

A SEMINAR FOR DEPARTMENTAL SECRETARIES, ADMINISTRATIVE ASSISTANTS, OR STAFF SUPPORT PERSONNEL. PROGRAM TO BE CONDUCTED FEBRUARY 24, 2011 AT THE WEST PALM BEACH POLICE DEPARTMEN IN WEST PALM BEACH, FLORIDA

ENHANCING SECRETARY, ADMINISTRATIVE ASSISTANT, AND OFFICE STAFF SUPPORT JOB SKILL
February 24, 2011
This one-day seminar is designed for secretaries, administrative assistants, and staff personnel who work within such governmental units as finance, public safety, code enforcement, procurement, building and zoning, and other job related positions. These individuals often serve as the first "buffer" between top administration and internal and external forces. Further, they represent the values of the specific unit to the citizenry it serves. The program will consider the many and varied roles and responsibilities of the secretary and/or administrative assistant along with the important position they serve to help the organization achieve its goals and objectives. During the program, participants will learn: (1) their role within the organization and exactly where they fit into the overall picture; (2) importance of knowing from the beginning what the chief/director expects; (3) recognizing the significance of knowing the community and the power structure within it; (4) how to deal with angry citizens and easing tempers and tensions; (5) some of the internal forces that create pressure and tension within the organization; (6) when to speak for the chief / director when the situation warrants; (7) ways to improve your verbal communication skills...certain words that can either arouse or calm; (8) how to deal with ethical dilemmas; (9) some liability issues; (10) ways of handling matters of confidentiality; and (11) some basics of conflict resolution. INSTRUCTOR: John Roper, Law Enforcement Training Consultant, Pembroke Pines, Florida. Mr. Roper is retired from the Miami-Dade Police Department

DATE/LOCATION/TIME
Seminar will be conducted February 24, 2011 at the West Palm Beach Police Department, 600 Banyon Boulevard, West Palm Beach, Florida. Class will be in session 8:30 a.m. to 4:00 p.m.

FEE
$195 per person.

TEAM DISCOUNT RATE
(A) Enroll two agency personnel at the standard $195 per person fee and the third person is enrolled at half-price ($97.50)
(B) Enroll three agency personnel at the standard $195 per person fee and the fourth person is enrolled free of cost

OVERNIGHT ACCOMMODATIONS
You might want to contact the Best Western Palm Beach Lakes Motel, 1800 Palm Lakes Boulevard, West Palm Beach, Florida. Telephone: (561) 839-1468. When you call, ask to speak with Rosalie and advise her that you will be attending a Benchmark Seminar at the West Palm Beach Police Department. Special Rate: $79 single or double plus tax. Rate is based on room availability and is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this seminar, contact Jacob Haber at (302) 654-9091. If you are interested in having a law enforcement seminar conducted at your site for your departmental personnel and/or representatives of other agencies in the area, call Mr. Haber at the aforementioned telephone number and request a free information packet. Agencies that host a Benchmark Professional Seminars, Inc. seminar may enroll five of their officers in that program at no cost.

FREE EMAIL NOTIFICATION OF FUTURE FLORIDA SEMINARS
We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in Florida and neighboring States. Send a note to haberbenchmark@aol.com and request to be placed on our seminar notification list. Be sure to clearly provide your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of future law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.
------------------------------------REGISTRATION FORM-------------------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Enhancing Secretary/Administrative Assistant Job Skill" to be conducted February 24, 2011 at the West Palm Beach Police Department in West Palm Beach, Florida.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $195 per person or according to the team discount. Make payable to Benchmark Professional Seminars, Inc.

MasterCard and Visa accepted for payment. To pay by credit card, call Jacob Haber at (302) 654-9091.

Name________________________________________________
Name _______________________________________________
Name_______________________________________________
Name_______________________________________________
Department ___________________________________________
Department Address ____________________________________
City ________________________State_______Zip Code_______
Daytime Telephone No.___________________________________
Fax No._______________________________________________

Duplicate this form as necessary. Complete and return no later than February 18, 2011 or fax the form with your purchase order or purchase order number to (302) 225-4165. If you fax the registration, be sure to call (302) 654-9091 to confirm that we received your form.