TRAINING NOTICE...PLEASE FORWARD THIS ANNOUNCEMENT TO THE ADMINISTRATIVE OFFICER
IN YOUR DEPARTMENT WHO OVERSEES SUPPORT STAFF PERSONNEL..
BENCHMARK PROFESSIONAL
SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165
(Fax) * info@le-seminars.com (Email)
A SEMINAR FOR GOVERNMENTAL UNIT SECRETARIES
AND ADMINISTRATIVE ASSISTANTS. PROGRAM WILL BE CONDUCTED JANUARY 16, 2008 AT THE
DELAND POLICE DEPARTMENT IN DELAND, FLORIDA.....
ENHANCING SECRETARY / ADMINISTRATIVE
ASSISTANT, AND SUPPORT STAFF JOB SKILL IN THE WORKPLACE
January 16, 2008
This
one-day seminar is designed for secretaries, administrative assistants, and staff
personnel who work within such governmental units as finance, public safety, code
enforcement, procurement, building and zoning, and other job related positions. Such
individuals often serve as the first "buffer" between top administration
and internal and external forces. Further, they represent the values of the specific
unit to the citizenry it serves. The program will consider the many and varied roles
and responsibilities of the secretary and/or administrative assistant along with
the important position they serve to help the organization achieve its goals and
objectives. During the program, participants will learn: (1) their role within the
organization and exactly where they fit into the overall picture; (2) importance
of knowing from the beginning what the chief/director expects; (3) recognizing the
significance of knowing the community and the power structure within it; (4) how
to deal with angry citizens and easing tempers and tensions; (5) some of the internal
forces that create pressure and tension within the organization; (6)when to speak
for the chief / director when the situation warrants; (7) ways to improve your verbal
communication skills...certain words that can either arouse or calm; (8) how to deal
with ethical dilemmas; (9) some liability issues; (10) ways of handling matters of
confidentiality; and (11) some basics of conflict resolution. INSTRUCTOR:
Major Mary Mariani, Instruction Coordinator, Institute of Public Safety, Polk Community
College, Winter Haven, Florida.
DATE/LOCATION/TIME
Seminar will
be conducted on January 16, 2008 at the Deland Police Department, 219 West Howry
Avenue, Deland, Florida. Class will be in session 8:30 a.m. to 4:00 p.m.
FEE
$195 per person.
REGISTRATION
Complete the attached registration
form and return it with your check or purchase order no later than January 10, 2008.
Or, fax the registration form along with your purchase order or purchase order number
to (302) 225-4165. If you find you cannot attend, you must notify Benchmark Professional
Seminars, Inc. in writing by the same January 10, 2008 date, otherwise a refund is
not possible. Substitutions may be made at anytime, including the opening day of
the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302)
654-9091 to register by telephone using credit card.
OVERNIGHT ACCOMMODATIONS
Your confirmation letter will provide suggested overnight accommodations.
If you require this information prior to registering, call Jacob Haber at (302) 654-9091
and this will be provided to you.
ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this seminar, contact Jacob Haber at (302) 654-9091.
If you are interested in having a law enforcement seminar conducted at your site
for your departmental personnel and/or representatives of other agencies in the area,
call Mr. Haber at the aforementioned telephone number and request a free information
packet. Agencies that host a Benchmark Professional Seminars, Inc. seminar may enroll
five of their officers in that program at no cost.
FREE EMAIL NOTIFICATION
OF SEMINARS OFFERED IN FLORIDA AND SURROUNDING STATES: We invite you to subscribe
to our email list to receive on almost a daily basis notification of all seminars
we offer in Florida and neighboring states. Send a note to info@le-seminars.com
and request to be placed on our seminar notification list. Be sure to clearly provide
your (1) name; (2) email address; (3) department; and email address.
If you
received this email notice in error or prefer no longer to be emailed announcements
of future law enforcement seminars, call toll-free, 1-866-202-4350 and your email
address will be immediately deleted from our file.
------------------------------------REGISTRATION
FORM-------------------------------------
Return to:
Benchmark
Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086
I
(we) desire to enroll in the seminar, "Enhancing Secretary/Administrative Assistant
Job Skill" to be conducted January 16, 2008 at the Deland Police Department
in Deland, Florida. Enclosed is a personal check, agency check, or agency purchase
order in the amount of $295 per person or according to the 15% team discount.. Make
checks and purchase orders payable to Benchmark Professional Seminars, Inc. Your
may register by Mastercard or Visa by calling Jacob Haber at (302) 654-9091.
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency
Address_________________________________________
City, State, zip___________________________________________
Daytime
Telephone No.____________________________________
Fax No. ________________________________________________
Duplicate this form as necessary and return it to the address above or fax
to (302) 225-4165. Submit form no later than January 10, 2007.