TRAINING NOTICE...PLEASE FORWARD THIS ANNOUNCEMENT TO THE ADMINISTRATIVE OFFICER IN YOUR DEPARTMENT WHO OVERSEES STAFF PERSONNEL..

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

IF YOU WORK WITHIN A GOVERNMENTAL UNIT AT ANY LEVEL AS A SECRETARY, ADMINISTRATIVE ASSISTANT, OR STAFF SUPPORT PERSON, CHECK OUT THIS ALL-NEW PROGRAM DESIGNED SPECIFICALLY FOR YOU.

THE SEMINAR IS SCHEDULED FOR PRESENTATION ON AUGUST 14, 2007 AT THE FDLE TAMPA BAY OPERATIONS CENTER IN TAMPA, FLORIDA....

ENHANCING GOVERNMENTAL UNIT SECRETARY / ADMINISTRATIVE ASSISTANT, AND SUPPORT STAFF JOB SKILL
August 14, 2007
This one-day seminar is designed for secretaries, administrative assistants, and staff personnel who work within such governmental units as finance, public safety, code enforcement, procurement, building and zoning, and other job related positions. Such individuals often serve as the first "buffer" between top administration and internal and external forces. Further, they represent the values of the specific unit to the citizenry it serves. The program will consider the many and varied roles and responsibilities of the secretary and/or administrative assistant along with the important position they serve to help the organization achieve its goals and objectives. During the program, participants will learn: (1) their role within the organization and exactly where they fit into the overall picture; (2) importance of knowing from the beginning what the chief/director expects; (3) recognizing the significance of knowing the community and the power structure within it; (4) how to deal with angry citizens and easing tempers and tensions; (5) some of the internal forces that create pressure and tension within the organization; (6)when to speak for the chief / director when the situation warrants; (7) ways to improve your verbal communication skills...certain words that can either arouse or calm; (8) how to deal with ethical dilemmas; (9) some liability issues; (10) ways of handling matters of confidentiality; and (11) some basics of conflict resolution. INSTRUCTOR: Chief Phillip Ludos, Cocoa Police Department, Cocoa, Florida.

DATE/LOCATION/TIME: Seminar will be conducted August 14, 2007 at the FDLE Tampa Bay Operations Center, 4211 North Lois Avenue, Tampa, Florida. Class will be in session 8:30 a.m. to 4:00 p.m.

FEE: $195 per person.

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than August 7, 2007. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same August 7, 2007 date otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS: If you require overnight accommodations, you might want to contact the Holiday Inn and Suites, 4750 N. Dale Mabry, Tampa, Florida. Telephone: (813) 877-6061. When you call, request the Government Rate which is approximately $115 single or double plus tax. This rate is subject to change without notice.

FURTHER INFORMATION: For more information about this program or to learn how your agency might host an on-site seminar, contact Jacob Haber at (302) 654-9091. Agencies that host any of our seminars are entitled to place five personnel in each program at no cost.


------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the "Enhancement of Governmental Secretary/Administrative Assistant Job Skill Seminar" to be conducted August 14, 2007 at the FDLE Tampa Bay Operations Center in Tampa, Florida.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $195 per person. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. Mastercard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than August 7, 2007. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165.