BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * info@le-seminars.com (Email)

COMMUNICATION CENTER PROGRAMS NOW AVAILABLE FOR ON-SITE PRESENTATION AT YOUR AGENCY

The communication center programs listed below are available for presentation at your location as on-site offerings.

Programs are available for presentation under the open-enrollment, contractual, or our new and increasingly popular combined open-enrollment/contractual model.

OPEN-ENROLLMENT MODEL
You indicate the program you desire to be conducted and agree to provide the meeting space and to distribute regional teletype messages on the program or programs. For such hosting, you are permitted to place five of your personnel in the class or classes free of tuition. The five free seats are provided regardless of the number of enrollments. As long as we decide to conduct the program, the five seats are yours to distribute among your personnel. For any number over the five, the registration fee is reduced by 40 percent.

CONTRACTUAL MODEL
In this model, you determine the program you want and we arrange for its presentation. We spell out in a Letter of Agreement the total cost and for that amount you are entitled to place thirty individuals in the class. We leave all the promotion to you. At the conclusion of the program or programs, you receive an invoice with payment due within 60 days of its receipt. In this model, participants need not be all from you agency, but you would be responsible for their recruitment and collection of fees. This is especially significant if your have a small agency and require additional outside participation if the program is to have sufficient income to pay the Company for the program

COMBINED OPEN-ENROLLMENT/CONTRACTUAL MODEL
This is our latest and quickly becoming one of our most popular models. It brings together the best of the open-enrollment
and contractual. Like the contractual, we provide the price for scheduling the program, and ask that you assist in the
promotion of the offering. We also assist in promotion. You are entitled to place 25 persons in the class. There is no need for you to collect any fees. The major highlight of this model is that for each outside person we recruit, there is a deduction of $125. So, for example, if the contract is $3500, but we recruit 15 outside representatives, the final amount you would need pay is $1625 for the same twenty-five personnel from your agency (this is based on our standard $295 fee for each outside representative). We provide a Letter of Understanding which outlines in detail the cost reduction schedule based on outside enrollments. As in the contractual arrangement, after the program, we send an invoice payable within 60 days after receipt.

Here are the programs from among you may select:

CALL-TAKER/DISPATCHER TECHNIQUES SEMINAR
Two Days

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER CALL-TAKER AND DISPATCHERS
Two Days

COMMUNICATION CENTER MANAGEMENT
Two Days

CALL-TAKER / DISPATCHER LIABILITY ISSUES
Two Days

OVERSEEING THE TRAINING OF COMMUNICATION CENTER PERSONNEL
Two Days

PUBLIC RELATIONS AND CUSTOMER SERVICE SKILL ENHANCEMENT FOR COMMUNICATION CENTER CALL-TAKERS
One Day

ASSESSING CALL-TAKER / DISPATCHER JOB SKILL
Two Days

DISPATCH CENTER OPERATIONS DURING A POSSIBLE OR REAL TERRORIST INCIDENT
Two Days

EFFECTING EFFICIENT INTERPERSONAL RELATIONS WITHIN THE COMMUNICATION CENTER One Day

For more information and complete descriptions on each program, call Jacob Haber at (302) 654-9091.
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