TRAINING ANNOUNCEMENT…PLEASE FORWARD THIS NOTICE TO THE DIRECTOR OR SUPERVISOR OF YOUR COMMUNICATION CENTER....

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * haberbenchmark@aol.com (Email)

A SEMINAR FOR NEW DISPATCHERS AND OTHER COMMUNICATION CENTER PERSONNEL WHO DESIRE TO GAIN A BASIC UNDERSTANDING OF THE SKILLS ASSOCIATED WITH WORKING WITHIN A COMMUNICATION CENTER ENVIRONMENT. PROGRAM WILL BE HOSTED BY MARYLAND NATIONAL CAPITAL PARK POLICE (SILVER SPRING) ON SEPTEMBER 20-21, 2012....

PROGRAM APPROVED BY THE MARYLAND POLICE AND CORRECTIONS TRAINING COMMISSIONS FOR 13 IN-SERVICE HOURS.

BASIC CALL-TAKER/DISPATCHER TECHNIQUES AND PROCEDURES
September 20-21, 2012
This program will assist the participant in focusing on critical areas and problems associated with communication center call-taking and dispatching. Effort will be spent looking at the specific communication center environment and discussing the special skills and techniques required of personnel engaged in these functions and fulfillment of their duties. Special skills and techniques will be discussed along with the necessary attributes for communication center personnel. By the conclusion of the program, participants should have a better understanding of (1) role of communications in public safety; (2) communication center environment: staffing, stress, and personal rewards; (3) ethics and integrity in communications; (4) call-taker roles and responsibilities--accountability to community and department; (5) telephone techniques and CAD entries; (6) challenges of language barriers including foreign, slang, and cultural differences; (7) dispatcher roles and responsibilities in terms of community needs and officer safety; (8) keys to effective communication for the radio operator; (9) radio language: code and professional demeanor; (10) effective pre-arrival instructions; and (11) liability issues for the call-taker and radio operator. INSTRUCTOR: Miles Turner, Communication Center Consultant, Richmond, Virginia.

This program has been approved by the Maryland Police and Correctional Training Commission for In-Service Hours for Police and Corrections Personnel for 13 in-service hours. The approval number is P13500.

DATE/LOCATION/TIME: Seminar will be conducted September 20-21, 2012 at the Maryland-National Capital Park Police Headquarters, 12751 Layhill Road in Silver Spring, Maryland.. Class will be in session 8:30 a.m. to 4:00 p.m. each day.

FEE: $295 per person.

DISCOUNT RATE:
Enroll two personnel at the standard $295 per person rate and the third staff member is enrolled at half-price ($147.50)
Enroll three personnel at the standard $295 per person rate and the fourth staff member is enrolled free of tuition

REGISTRATION / CANCELLATION POLICY: Complete the attached registration form and return it with your check or purchase order no later than September 10, 2012. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you fax your registration, be sure to call (302) 654-9091 to confirm that we received it.. If you find you cannot attend, you must notify Benchmark Professional Seminars, Inc. in writing by the same September 10, 2012 date, otherwise a refund is not possible. Substitutions may be made at anytime, including the opening day of the program. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using a credit card.

OVERNIGHT ACCOMMODATIONS: You might want to contact the Comfort Inn and Suites - College Park, 9020 Baltimore Avenue, College Park, Maryland. Telephone (301) 441-8110. When you call, request the Government Rate which is approximately $125 single or double per evening plus tax. This rate is subject to change without notice.

ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this seminar, contact Jacob Haber at (302) 654-9091. If you are interested in having a law enforcement seminar conducted at your site for your departmental personnel and/or representatives of other agencies in the area, call Mr. Haber at the aforementioned telephone number and request a free information packet. Agencies that host a Benchmark Professional Seminars, Inc. seminar may enroll five of their officers in that program at no cost.

FREE EMAIL NOTIFICATION OF FUTURE MARYLAND AND ADJACENT STATE SEMINARS
We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in Maryland and neighboring States. Send a note to haberbenchmark@aol.com and request to be placed on our seminar notification list. Be sure to clearly provide your (1) name; (2) email address; (3) department; and (4) State.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the "Basic Call-Taking and Dispatching Techniques and Procedures" to be conducted September 20-21, 2012 at the Maryland-National Capital Park Police Headquarters in Silver Spring, Maryland.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Fax No._________________________________________________

Duplicate this form as necessary. Complete and return no later than September 10, 2012. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165. If you fax your registration, be sure to call (302) 654-9091 to confirm that we received your registration.